Privacy Policy - SG

Here’s the same Privacy Policy with the spacing, indentation, headings, and bullet points cleaned up. I’ve kept the wording the same and mainly fixed the formatting.

Last updated: 8 September 2026

This policy sets out the basis on which Mobot Pte Ltd of 62 Ubi Road 1, #03-23 Oxley Bizhub 2, Singapore 408734 (Unique Entity Number 200717700W) (together with our subsidiaries, our holding company and subsidiaries of our holding company from time to time, collectively called “MOBOT”, “we”, “us” or “our”) collects personal data from you and how we process such data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

By visiting our website https://mobot.sg (our “Site”), purchasing from us, visiting our retail outlets, contacting us or otherwise using our products and services, you acknowledge the practices set out below.

Collection of Information

For the purposes outlined in this policy, we may collect and process personal data about you.

Information You Give Us

Information that you provide to us may include:

• personal and contact information;
• billing, delivery and collection information;
• order and transaction information;
• product or device information;
• payment information;
• warranty or servicing information;
• photos, videos, documents or other files;
• information contained in your enquiries or communications with us;
• NRIC or FIN and date of birth, where required; and
• other information reasonably necessary to provide our products or services.

This information may be collected when you:

• place an order through our Site;
• make a purchase at a MOBOT retail outlet;
• provide information to our staff through our Point-of-Sale (“POS”) system;
• communicate with us through WhatsApp, Respond.io, email, telephone or other communication channels;
• arrange delivery or self-collection;
• request product or after-sales support;
• submit a warranty or servicing request;
• report a problem with a product;
• provide information or documents required for a registration, transfer or regulatory process;
• complete a form, survey or questionnaire; or
• otherwise provide information to us in connection with our products or services.

Information collected through these channels may be used to process and fulfil purchases, manage customer enquiries, arrange delivery or collection, provide product and after-sales support, maintain transaction records and carry out other purposes described in this policy.

Call Recordings

Where applicable, telephone or customer-service calls may be recorded.

Call recordings may be used for:

• reviewing customer enquiries;
• maintaining customer-service records;
• staff training and service quality;
• resolving complaints or disputes;
• verifying information or instructions provided during a call; and
• investigating incidents where necessary.

Where calls are recorded, we will notify you of the recording and its purposes where required under applicable law.

CCTV

Our retail outlets, offices, warehouses or other premises may use closed-circuit television (“CCTV”) or other security systems.

CCTV recordings may collect images or video of customers, visitors, employees or other persons at our premises.

Such recordings may be used for:

• maintaining safety and security;
• preventing and investigating theft, fraud or other incidents;
• protecting our premises, products and property;
• reviewing accidents or disputes; and
• assisting with legal, regulatory or investigation requirements where necessary.

CCTV recordings will only be retained for as long as reasonably necessary for the relevant purpose.

Warranty and Servicing Records

When you request warranty, repair, servicing or technical support, we may collect and maintain information relating to you and your device.

This may include:

• personal and contact information;
• order or invoice information;
• product model and device identifiers;
• warranty status;
• fault descriptions;
• photographs or videos of the device;
• inspection findings;
• repair or servicing history;
• parts replaced or work carried out; and
• communications relating to the service request.

We may use this information to assess warranty eligibility, diagnose product issues, carry out repairs or servicing, maintain service history, communicate with you and resolve warranty or after-sales matters.

LTA Registration and Regulatory Information

Where required in connection with the purchase, registration, transfer, ownership or regulatory requirements of certain devices, we may collect information necessary to complete the relevant process.

Such information may be collected through our retail outlets, POS system, Site, email, WhatsApp, Respond.io, forms or other communication channels.

This may include:

• personal and contact information;
• NRIC or FIN and date of birth, where required;
• address information;
• product and device information;
• serial, registration or licence plate information; and
• supporting documents or information required by the relevant authority.

We may use or disclose this information to:

• register a device;
• complete a transfer of ownership;
• verify customer or device information;
• fulfil applicable LTA or other regulatory requirements;
• communicate with you regarding the registration or transfer process;
• submit required information to the relevant authority; and
• maintain registration or ownership records.

We will only collect information that is reasonably necessary for the relevant regulatory or administrative process.

NRIC / FIN

We may collect your NRIC or FIN where it is required for a specific legal, regulatory, administrative or identity-verification purpose.

NRIC or FIN information is not generally required for ordinary customer enquiries or standard customer-service matters.

Where collected, NRIC or FIN information may be used to:

• verify identity where a high degree of accuracy is required;
• complete a legally or regulatorily required process;
• complete registration, transfer or other administrative procedures;
• verify eligibility for a particular process or service; or
• fulfil another purpose directly related to the reason for collection.

Date of Birth

We may collect your date of birth where it is necessary to:

• verify your age;
• determine eligibility for a service, scheme or process;
• complete an administrative or regulatory requirement;
• verify information required for a transaction or service; or
• fulfil another directly related purpose.

We will not collect date of birth information where it is not reasonably required.

Information We Collect About You

When you visit our Site, we may automatically collect information including:

• Internet Protocol (“IP”) address;
• browser type and version;
• operating system and platform;
• time zone settings;
• pages or products viewed or searched for;
• date and time of visits;
• length of visits;
• page interactions;
• methods used to browse away from the Site; and
• other technical or usage information.

Information We Receive From Third Parties

We may receive information about you from third parties that support our operations.

These may include:

• ecommerce platforms;
• POS providers;
• messaging and communication service providers;
• payment service providers;
• delivery and logistics providers;
• business partners;
• contractors and service providers;
• analytics providers; and
• other providers supporting our business operations.

We may receive personal information from these parties where necessary to provide our products or services, process your order, communicate with you, fulfil delivery, provide support or carry out related business operations.

Consent

Where required under applicable law, we will obtain your consent before collecting, using or disclosing your personal data.

Consent may be provided through:

• forms completed online or in person;
• information provided to our retail staff;
• acceptance of applicable terms or notices; or
• other methods where you voluntarily provide personal information for a stated purpose.

Where you voluntarily provide personal data to us for a stated purpose, we may collect, use or disclose that information for that purpose and for purposes reasonably related to it, where permitted under applicable law.

Where personal data is necessary to fulfil an order, provide a requested service or comply with a legal or regulatory requirement, we may be unable to provide the relevant product or service if the required information is not provided.

Where consent is required for marketing communications, we will obtain the relevant consent.

Data Minimisation

We seek to collect only personal data that is reasonably necessary for the relevant purpose.

We will not intentionally collect more information than is required to:

• provide the requested product or service;
• process and fulfil an order;
• provide customer support;
• complete warranty or servicing requirements;
• arrange delivery or collection;
• complete regulatory or administrative processes; or
• comply with applicable legal requirements.

Personal data such as NRIC or FIN and date of birth will only be collected where it is reasonably necessary for the relevant purpose.

Uses Made of the Information

We may use information held about you for the following purposes:

• providing, improving and developing our products and services;
• processing and fulfilling orders;
• processing transactions and maintaining transaction records;
• arranging delivery or self-collection;
• issuing receipts, invoices or related documents;
• identifying customers, orders and products;
• providing product information, instructions and tutorials;
• providing customer and after-sales support;
• providing warranty, servicing or troubleshooting assistance;
• maintaining warranty and servicing records;
• communicating with you and responding to enquiries, requests or complaints;
• managing communications through Respond.io, WhatsApp, email and other channels;
• maintaining customer-service and conversation records;
• reviewing call recordings where applicable;
• maintaining the safety and security of our premises;
• processing LTA registration, ownership transfer or other regulatory matters;
• providing alerts, updates or information relating to your order, product or service;
• verifying identity or eligibility where required;
• complying with applicable laws and regulations;
• responding to legal proceedings or regulatory requests;
• preventing fraud, misuse or unauthorised transactions;
• protecting our business, employees and customers;
• researching, designing and improving products and services;
• presenting content on our Site effectively;
• direct marketing where appropriate consent has been obtained; and
• purposes directly related or incidental to the above.

Direct Marketing

We may use your personal data for direct marketing, including offering or advertising products or services to you.

Where consent is required, we will obtain the relevant consent before sending such communications.

Marketing communications may be sent through channels including:

• email;
• telephone;
• WhatsApp; or
• other communication channels you have agreed to receive.

You may opt out of receiving marketing communications at any time.

We will cease sending marketing information through the relevant channel after your opt-out request has been processed.

Disclosure of Your Information

We will keep personal data held by us confidential but may disclose relevant information to:

• members of our group;
• employees and authorised personnel;
• agents, advisers, auditors and contractors;
• financial institutions and payment service providers;
• ecommerce and POS service providers;
• Respond.io and other communication service providers;
• messaging platforms;
• delivery and logistics providers;
• service providers involved in order fulfilment;
• service providers supporting customer service, warranty or after-sales operations;
• relevant regulatory or government authorities;
• business partners where necessary for the relevant service;
• persons under a duty of confidentiality to us;
• persons to whom disclosure is required under applicable laws or regulations; and
• actual or proposed transferees of our operations or a substantial part thereof.

Personal information will only be disclosed where reasonably necessary for the relevant purpose or where required or permitted by applicable law.

Transfer of Personal Data Outside Singapore

Some of our service providers, technology platforms or business partners may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the personal data receives a standard of protection comparable to that required under the PDPA.

Such transfers may occur in connection with services supporting our ecommerce, Point-of-Sale, communications, payment, cloud, logistics or other business operations.

Cookies

• Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
• A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
• We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).
• We use the following cookies:
  • Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies – These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies – These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the information displayed on it more relevant to your interests.
• You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.
• We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

Third-party sites and services

Our Site or communications may contain links to third-party websites, platforms or services over which we have no control.

These third parties may have their own privacy practices and policies.

We encourage you to review their privacy policies to understand how they collect, use and disclose personal information.

We are not responsible for the privacy practices of third-party websites or services outside our control.

Security

All information you provide to us is stored on our secure servers.

Any payment transactions will be encrypted using TLS/SSL technology.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

Data breach management

If we become aware of a suspected or confirmed personal data breach, we will take reasonable steps to:

• identify and contain the incident;
• assess the nature and impact of the breach;
• reduce the risk of further unauthorised access or disclosure;
• investigate the cause of the breach;
• take appropriate remedial action; and
• review our processes where necessary to reduce the likelihood of recurrence.

Where required under applicable law, we will notify the Personal Data Protection Commission and/or affected individuals.

Accuracy of personal data

We will make reasonable efforts to ensure that personal data collected by us is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation.

You should ensure that the personal information you provide to us is accurate and up to date.

If your personal information changes or you believe that information held by us is inaccurate or incomplete, you may contact us to request correction.

Your rights

Subject to applicable laws, you may have the right to:

• check whether we hold personal data about you;
• request access to personal data we hold about you;
• request correction of inaccurate or incomplete personal data; and
• withdraw consent for certain uses of your personal data, where applicable.

Requests may be subject to applicable legal requirements and reasonable administrative procedures.

Withdrawal of consent

Where we collect, use or disclose personal data based on your consent, you may withdraw that consent by contacting us.

Upon receiving a valid withdrawal request, we may inform you of the likely consequences of withdrawing consent where applicable.

We will cease the relevant collection, use or disclosure after a reasonable period, unless continued processing is required or permitted under applicable law.

Withdrawal of consent may affect our ability to provide certain products, services or support where the relevant information is necessary for those purposes.

Retention of personal data

We retain personal data only for as long as it is reasonably necessary to fulfil the purpose for which it was collected, or where retention is necessary for legal, regulatory, accounting or legitimate business purposes.

The retention period may vary depending on the type of personal data and the purpose for which it is used. Personal data relating to transactions, warranty or servicing, regulatory processes, customer communications, CCTV recordings or call recordings may therefore be retained for different periods.

We periodically review personal data in our possession or under our control to determine whether continued retention remains necessary.

When personal data is no longer required for any legal or business purpose, we will take reasonable steps to cease retaining it or remove the means by which it can be associated with particular individuals.

Depending on the format of the personal data, this may include securely deleting electronic records, anonymising data, securely destroying physical documents, or taking reasonable steps to ensure that service providers acting on our behalf dispose of or anonymise the data where appropriate.

Changes to our privacy policy

We may amend this Privacy Policy from time to time by publishing an updated version on our Site.

The updated policy will indicate the date on which it was last revised.

You should review this policy periodically to remain informed about how we collect, use and protect personal data.

Contact us

If you have any questions, comments or requests regarding personal data, please contact:

Data Protection Officer

Mobot Pte Ltd

Address: 62 Ubi Road 1 #03-23 Oxley Bizhub 2 Singapore 408734

Contact Number: 6538 2816

Email: hello@mobot.sg